Returns & Exchanges
At Cafely, we want you to be completely satisfied with your premium coffee and tea experience. If your order doesn't meet your expectations, our hassle-free return policy ensures a smooth resolution within 30 days of purchase.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the unused portion of your product in its original packaging to ensure it remains protected during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing